SECURITY & COMPLIANCE
Your data and your customers' data, protected by design
We're a Meta Business Partner and handle every conversation with encryption, strict access controls, and full GDPR compliance — so you can automate WhatsApp with confidence.
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- TLS 1.2+ encryption
Meta Business Partner- GDPR compliant
- 99.9% uptime target
- 8,000+ businesses trust us
How we protect your data
Concrete technical practices, not just promises — the same controls described on our Infrastructure page, focused on data protection.
ENCRYPTION
Encrypted in transit and at rest
All communications use TLS 1.2+. Sensitive data is stored encrypted in managed databases with restricted access.
MULTI-TENANT
Per-account isolation
Each bot and workspace runs in its own context. One account's data or traffic never leaks into another's.
WEBHOOKS
Verifiable HMAC signatures
Every event sent to your endpoint includes a cryptographic signature so you can verify it genuinely comes from BuilderBot Cloud.
ACCESS CONTROL
Least-privilege access
Only authorized team members can access production data, and only what's strictly necessary for their role.
BACKUPS
Regular backups
Your bots and conversation data are backed up on a regular schedule to reduce the risk of data loss.
MONITORING
Availability monitoring
Distributed infrastructure with real-time monitoring and auto-scaling. 99.9% uptime target, with incident response procedures in place.
Privacy & compliance
We're transparent about where we stand today: no fabricated certifications, just documented policies you can review.
We don't currently hold formal SOC 2 or ISO 27001 certifications. As an official Meta Business Partner, we do comply with Meta's platform security and data-use requirements, and we publish our privacy and GDPR commitments below for full transparency.
Security questions, answered
The questions we hear most often about data protection and compliance.
Where is my data stored, and is it secure?
Your data is stored in managed databases with restricted access and encrypted at rest. All communications between your bot, our platform, and WhatsApp use TLS 1.2+ encryption in transit.
Is BuilderBot Cloud GDPR compliant?
Yes. We process personal data under a documented legal basis, support data access and deletion requests, and publish our data processing details on our GDPR page. A Data Processing Agreement (DPA) is publicly available on our website for business customers.
How do you protect my customers' information?
Each account runs in an isolated multi-tenant context, webhooks are signed with verifiable HMAC signatures, and access to production data follows least-privilege principles. We do not sell or share your customers' data with third parties.
BUILD WITH CONFIDENCE
Automate WhatsApp without compromising on data protection
No credit card · 7-day free trial · Cancel anytime